Contact Email: junglepix@gmail.com
This Privacy Policy explains how SoulChat - Talk from the Heart ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our mobile application and related services.
Information We Collect
Account Information: Nickname, avatar, gender preference, and profile details you choose to share.
Contact Information: Email address (if voluntarily provided).
Payment Records: In-app purchase or subscription transaction details (handled by Google Play / App Store).
We do not request government-issued identification or sensitive personal documents.
Device information (model, operating system version, language)
IP address and general location (city/country)
App usage statistics, crash logs, performance data
Session duration and interaction frequency
Messages with AI characters may be temporarily stored to improve personalization and conversation quality.
We do not sell or rent chat data to third parties.
How We Use Your Information
We use your data to:
Provide and improve AI chat experiences
Customize AI character responses
Process and verify payments
Monitor performance and troubleshoot technical issues
Prevent fraud, abuse, or violations of our terms
Data Sharing
We do not sell your data. We may share limited data with:
Service providers for analytics (e.g., Firebase, Google Analytics)
Cloud hosting providers for secure storage
Payment processors for purchase verification
All third parties are bound by confidentiality and data protection agreements.
Data Retention
We keep your data:
As long as you maintain an active account
As needed for legal compliance
Until you request deletion via junglepix@gmail.com
Security
We take industry-standard security measures:
Data encryption during transmission (HTTPS)
Secure cloud infrastructure
Access controls and activity logs
While we strive for maximum protection, no method is completely secure.
Children’s Privacy
This app is intended for 18+ users only. We do not knowingly collect data from minors. If we find such data, we will delete it promptly.
Your Rights
You have the right to:
Request a copy of your stored data
Update or correct your data
Request deletion of your account and associated data
Withdraw consent for certain data processing
đź“© For all privacy-related requests: junglepix@gmail.com